Returns Policy

Returns Policy main image Returns Policy image

WHAT can be returned?
If you are not completely satisfied with your purchase or the item is faulty. All products purchased via our website or from our eBay Store can be returned and exchanged for a replacement or in-store credit

WHEN do items need to be returned by?
Items needs to be returned to us within 28 days of purchase.

WHERE do items need to be returned to?
All returns must be either shipped to or brought in to our office;
Magneto Industries
PO Box 635
Victoria 3931

HOW do customers return items?
Returned items must be returned in original packaging with any enclosed documentation and should be unused and unworn (if applicable)

SHIPPING for returns?
All costs of returning the item to us are your responsibility. Delivery charges are only refundable where goods are faulty and a full refund is offered.
We advise sending the parcel using a delivery service that insures you for the value of the goods.

TIMEFRAME for return processing?
Please allow 7 working days for a return to be processed.